SHIPPING
We ship worldwide.
Your order is processed and shipped from China. Orders are processed within 3-4 business days of purchase. Standard shipping takes approximately 10-15 business days for international deliveries. KCD jewelry offers free shipping on orders over $50.
All shipping costs are non-refundable.
We are not responsible for customs or import taxes. If a package is refused for any reason, the customer is responsible for reaching out to us and attempting to have it delivered again. We will not refund a customer if their order is refused.
If billing and shipping addresses are provided in a language other than English, your order will be subject to a delay or cancellation.
For any further questions please conctact:
Email: info@kcdjewelry.com
WhatsApp Business: +86 15917786413
Please note all delivery times are estimates provided by the shipping courier and cannot be guaranteed. However, we will do our best to send your package as soon as possible.
RETURNING POLICY:
- Send an Email to info@kcdjewelry.com to inform us the reason that cause you return the goods with the picture/video so we know that the quality of the returning product is in good condition which still fulfill the free-reason return policy. Please note that all returns cost initiated for non-quality issues will be covered by customers.
2. Return is initiated by the customer within 7 days after receiving the item(s).
Make sure the item(s) is received unworn, unaltered, and undamaged in their original packaging. Items must be returned in their original packaging. Your return may be subject to cancellation if original packaging is not included.
3. The item(s) is mailed back within 14 days of return authorization
All returns require authorization. Please note, if parcel cannot be passed the inspection part, you may not get the full refund. The return shipping is on your charge. And the refund will be processed within 5-7 working days.
4. We are unable to process any returns purchased from any of our stockists.
All gift cards, mystery items, and sale items are final sale.
- We do not accept refund applications due to incorrect delivery address, please make sure that your delivery address is correct and can be delivered when placing your order.
REFUND POLICY:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kcdjewelry.com.